Overview
Refine Media LLC respects visitor privacy and uses collected information to respond to inquiries, manage projects, improve the website and protect the quality of our lead system.
Information We Collect
We may collect information you submit directly, including name, email address, phone or WhatsApp number, selected service, project details and reference files uploaded through the contact form.
We may also collect technical information such as IP address, approximate country, region or city, device type, browser, operating system, language, timezone, referring source, pages visited, session ID, live chat activity and basic risk signals such as proxy, datacenter, VPN or traffic mismatch indicators when available.
How We Use Information
- To reply to project inquiries and live chat messages.
- To understand requested services and prepare relevant follow-up questions.
- To maintain website security, spam prevention and fake lead review.
- To analyze traffic sources, service interest, page performance and user experience.
- To keep internal records of leads, uploads and communication history.
Files and Project References
If you upload reference files, those files are used to review your inquiry or project request. Do not upload sensitive personal, financial, medical, legal or confidential third-party files unless they are necessary for your inquiry and you are authorized to share them.
Live Chat and Analytics
Our website uses Tawk.to for live chat. Chat messages and visitor information may be processed by Tawk.to to provide the chat service. We also use a lightweight first-party analytics tracker to understand page visits, traffic sources, device information and lead quality signals.
Third-Party Services
We may use service providers for hosting, email, live chat, analytics, IP intelligence, security, file storage and business communication. These providers process information only as needed to provide their services to us.
Data Retention
We keep lead, chat and visitor intelligence records only as long as reasonably needed for business follow-up, security review, analytics, administrative records and dispute prevention. You may request deletion or correction of your submitted information using the contact email below.
Security
We use reasonable administrative and technical safeguards to protect submitted information. No website or internet transmission is guaranteed to be completely secure, so please avoid submitting unnecessary sensitive data.
Your Choices
You can choose not to submit the contact form, avoid uploading files, disable cookies or local storage in your browser, and contact us to request access, correction or deletion of information you submitted.
Contact
For privacy questions, contact Refine Media LLC at hello@therefinemedia.com.